/* ساختار کلی صفحه */
.snr-complaint-wrapper {
    font-family: inherit;
    background-color: var(--sinour-bg);
    color: var(--sinour-text-dark);
    line-height: 1.8;
    padding-bottom: 5rem;
}

.snr-complaint-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 1.5rem;
}

/* هدر اصلی (Hero) */
.snr-complaint-hero {
    background: linear-gradient(135deg, var(--sinour-primary) 0%, var(--sinour-primary-hover) 100%);
    color: var(--sinour-white);
    padding: 4.5rem 1.5rem;
    text-align: center;
    border-bottom: 5px solid var(--sinour-secondary);
    border-radius: 25px 25px 0 0;
}

.snr-complaint-hero h1 {
    font-size: 2.3rem;
    font-weight: 800;
    margin-bottom: 0.8rem;
}

.snr-brand-highlight {
    color: #ffd700;
}

.snr-complaint-hero p {
    font-size: 1.15rem;
    opacity: 0.9;
    margin: 0;
}

/* کارت اصلی توصیفی */
.snr-complaint-intro-card {
    background-color: var(--sinour-white);
    border-radius: 12px;
    padding: 2.5rem;
    margin: -3rem auto 3rem auto;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.06);
    position: relative;
    border-top: 4px solid var(--sinour-primary);
    text-align: center;
}

.snr-complaint-intro-card h2 {
    color: var(--sinour-primary);
    font-size: 1.4rem;
    margin-bottom: 1rem;
    font-weight: 700;
}

.snr-complaint-intro-card p {
    color: var(--sinour-text-gray);
    font-size: 1.05rem;
    margin: 0;
    line-height: 1.9;
}

/* بخش مراحل رسیدگی */
.snr-complaint-steps-section {
    background-color: var(--sinour-white);
    border-radius: 12px;
    padding: 2.5rem;
    margin-bottom: 2rem;
    box-shadow: 0 5px 20px rgba(0, 0, 0, 0.03);
    border: 1px solid var(--sinour-secondary);
}

.snr-section-title {
    color: var(--sinour-primary);
    font-size: 1.35rem;
    margin-bottom: 2rem;
    text-align: center;
    font-weight: 700;
}

.snr-complaint-steps-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 1.5rem;
}

.snr-step-card {
    background-color: var(--sinour-bg);
    border-radius: 10px;
    padding: 1.8rem 1.2rem;
    text-align: center;
    position: relative;
    border: 1px solid var(--sinour-secondary);
    transition: var(--sinour-transition);
}

.snr-step-card:hover {
    background-color: #f0f7fb;
    border-color: var(--sinour-primary);
    transform: translateY(-3px);
}

.snr-step-number {
    width: 40px;
    height: 40px;
    background-color: var(--sinour-primary);
    color: var(--sinour-white);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
    font-size: 1.1rem;
    margin: 0 auto 1rem auto;
}

.snr-step-card h3 {
    color: var(--sinour-text-dark);
    font-size: 1.1rem;
    margin-bottom: 0.6rem;
    font-weight: 700;
}

.snr-step-card p {
    color: var(--sinour-text-gray);
    font-size: 0.9rem;
    margin: 0;
}

/* بنر اطلاع‌رسانی پیگیری فوری */
.snr-complaint-notice-card {
    background-color: #fff9e6;
    border-right: 5px solid #f39c12;
    border-radius: 8px;
    padding: 1.5rem 2rem;
    margin-bottom: 3rem;
}

.snr-notice-content h3 {
    color: #d35400;
    font-size: 1.15rem;
    margin: 0 0 0.5rem 0;
    font-weight: 700;
}

.snr-notice-content p {
    color: #5d4037;
    font-size: 0.95rem;
    margin: 0;
}

/* کانتینر اختصاصی فرم ثبت شکایت */
.snr-complaint-form-container {
    background-color: var(--sinour-white);
    border-radius: 16px;
    border: 1px solid var(--sinour-secondary);
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.04);
    overflow: hidden;
}

.snr-complaint-form-header {
    background-color: #f0f7fb;
    border-bottom: 1px solid var(--sinour-secondary);
    padding: 1.5rem 2rem;
    text-align: center;
}

.snr-complaint-form-header h3 {
    color: var(--sinour-primary);
    font-size: 1.3rem;
    margin: 0 0 0.3rem 0;
    font-weight: 700;
}

.snr-complaint-form-header p {
    color: var(--sinour-text-gray);
    font-size: 0.9rem;
    margin: 0;
}

.snr-complaint-form-body {
    padding: 2.5rem;
}

.snr-custom-form-placeholder {
    width: 100%;
    min-height: 150px;
}

/* واکنش‌گرایی برای موبایل */
@media (max-width: 768px) {
    .snr-complaint-hero {
        padding: 3rem 1rem 4rem;
    }
    
    .snr-complaint-hero h1 {
        font-size: 1.8rem;
    }
    
    .snr-complaint-intro-card {
        margin-top: -2.5rem;
        padding: 1.5rem;
    }

    .snr-complaint-steps-section,
    .snr-complaint-form-body {
        padding: 1.5rem;
    }
}